At M4D3 Custom, we strive to provide you with exceptional footwear that perfectly fits your style and needs. However, we understand that sometimes things might not turn out as expected. Below is our Return and Exchange Policy designed to make the process as smooth and straightforward as possible.
1. Return Eligibility
- Custom Shoes: Given the personalized nature of our products, custom-made shoes are generally non-returnable. We encourage you to carefully review all design options and confirm your choices before placing an order.
- Pre-Made Items: For any pre-made or standard items (if applicable), returns are accepted within 14 days of delivery. The item must be in its original, unused condition with all packaging and tags intact.
2. How to Initiate a Return or Exchange
- Contact Us: To start a return or exchange, please contact our customer service team at [email protected] within 14 days of receiving your order. Include your order number and the reason for the return or exchange.
- Return Instructions: We will provide you with detailed instructions on how to return your item. Please ensure the item is securely packaged to prevent any damage during shipping.
3. Conditions for Returns
- Condition: Items must be returned in their original, unused condition. Shoes that show signs of wear or damage cannot be returned or exchanged.
- Packaging: Please include all original packaging, including boxes, dust bags, and tags, with your return.
4. Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds are typically issued within 7-10 business days to your original payment method.
- Shipping Costs: Shipping costs for returns are non-refundable, and you will be responsible for return shipping fees unless the item is defective or there was a mistake with your order.
5. Exchanges
- Availability: Exchanges are subject to availability. If you wish to exchange an item, please indicate the preferred replacement size or style when contacting customer service.
- Shipping Costs: For exchanges, we will cover the cost of shipping the new item to you. However, you will be responsible for the cost of returning the original item.
6. Defective or Incorrect Items
- Report Issues: If you receive a defective or incorrect item, please contact us immediately at [email protected] with details and photographs of the issue.
- Resolution: We will work to resolve the issue promptly, which may include providing a replacement, repair, or refund at no additional cost to you.
7. Final Sale Items
- Non-Returnable: Items marked as “Final Sale” are not eligible for return or exchange. Please review these items carefully before purchasing.
We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with every purchase, and we’re here to assist you with any questions or concerns you may have.
Thank you for choosing M4D3 Custom!
For any additional questions, please contact our customer service team at [email protected].